• This program will help individuals and groups develop the understanding and empathy to work through tough interpersonal conflicts.

The course builds fundamental skills that are crucial for effective teamwork and communication with their colleagues and clients. Personality Profiling will be used in this program as a tool to understanding each others different characteristics.

During this session the group will be working in teams and individually to brainstorm and role play different scenarios to fully understand the mechanisms of conflict resolution.

This module is designed to help participants: Appreciate each other’s unique strengths and accept each other’s limitations.

Build empathy and compassion for the needs and struggles of their co-workers and clients.

Recognise their unique way of handling conflict and understand the impact their behaviour has on their team mates and clients.

Use their new learning to develop strategies for working through conflict