Testimonials

To Whom It May Concern:

Greencross Ltd have engaged the services of VETfocus for assistance in Sales training for our reception staff, and we have utilised Simone for conflict resolution and communication skills in our practices.

We have found her sessions to be interactive, engaging, and most importantly, results orientated.

We targeted an increase in pet food sales and found our staff responded to her sessions.

Sales increased and have held up since her training evenings. Her conflict resolution sessions in our practices were highly regarded by attendees, and definitely improved communication and morale as well as helping to solve some practice based issues.

I would happily recommend Simone for staff training. She is enthusiastic and engaging, and is able to present in a way that is inclusive and interactive.
Yours sincerely, Dr Glen Richards (Managing Director)
 


We engaged Simone Fitzsimon to provide us with staff training in communications. Specifically we wanted to address methods of effective communication between staff and clients, and communication between staff within clinics in our group practice.

Simone was responsive, immediately understood our requirements, reacted to changing situations with our staff and prepared and delivered an excellent presentation that was amusing, stimulating and effective and was accompanied by appropriate media.

She was engaging, willing, enthusiastic and well informed.

The best thing we can say about her is that we'll use her service again.
Tonya Stokes and Philip Thomas from the Vetwell Group
 


The feedback from Nurses and Practice Owner in a Group of Clinics that Simone, from VETfocus, did training in was extremely positive. The attitude of the staff towards merchandising, promotions and sales has changed, they are motivated and enthusiastic about trying new ways to improve their sales and overall business, and are working better as a team, from Nursing staff in the back to Reception staff in the front, the Vet Owner supports the changes because he attended the training.

As a Manufacturer the training has help my overall relationship with all the staff in the Clinics.
Hazel Hobbs Dip VN Merial Account Manager Veterinary Channel